Complaints & Support
We hope that you don’t, but if you do ever need to make a complaint, you can contact us in the following ways:
- You can call us on 01823 321616
- You can send us an email at: admin@blackdownfinancial.co.uk
- You can write to us at: Complaint Officer, Blackdown Financial, Winchester House, Corporation Street, Taunton, Somerset, TA1 4AJ.
We promise to investigate your complaint, and we will aim to resolve any complaints as quickly as possible. An initial assessment will be carried out to determine if an immediate resolution can be made and where this is possible, the complainant will receive a written summary of our findings and conclusion (summary resolution) and where this is accepted within 3 business days (by the close of the third full day) the case will be closed.
Where this is not possible, a written acknowledgement will be issued to the complainant within 5 business days and will set out the basis, or understanding, of the complaint and any additional information will be requested as necessary to investigate the complaint fully. We will ensure the complainant is kept informed of the progress of the measures being taken for the complaint’s resolution.
We will endeavour to resolve complaints at the earliest possible opportunity and within 8 weeks of its receipt. Our final decision will confirm the outcome of our findings and if your complaint is upheld, it will confirm the steps we will take to put things right. If we are unable to uphold your complaint, our letter will explain why and the steps you can take if you don’t agree with our findings.